For all refund issues pertaining to orders made via Mykurall.com, we encourage you to contact us via email at support@Mykurall.com

We do not handle refunds for purchases made at independent retail locations. If you purchased a Mykurall.com product at a retail location, or through a website other than Mykurall.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

If you purchased from www.Mykurall.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days. Refunds are not guaranteed and no returns will be given if you have not contacted us within 10 days of your purchase.

While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for a refund, as cannabinoids affect everyone differently.

If a product arrives damaged and unusable you must notify us on the day of product arrival via phone or email at support@Mykurall.com. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to support@Mykurall.com with your order number in the subject line like DAMAGED PRODUCT – ORDER #(Insert your order number).

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first-class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship the product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.

We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.